Eight things that drive small business owners mad


Following your company visions can bring hopefully, legendary highs and gratification – lots of cold, hard cash.

We convinced three small business owners to vent their spleens.

1. The enjoyments (cough, cough) of unsolicited advice
“The primary one is I get e-mails saying ‘why do not you do perms?’, ‘why don’t you do fake curls?'” says Neel Morley, owner of Australia’s only dedicated curly-haired salon, Neel Loves Curls.
But Morley, who encourages his clients to adopt their natural curls, sighs: “that’s not what my business is about”.

Other guidance has contained that straight hair should cut, and open his salon before – and close later.

2. The hard sell, complete with white lies

Another gripe is businesses that cold call selling hair products. Morley tells them over the telephone which he only sells products which don’t feature sulphate or silicone (he says they dry curled hair out).

“But they still come in anyhow, and then I’ve got to be extremely pushy,” says Morley.

3. ‘Your booking system is overly tough’

Morley has an easy-to-browse online booking system, and gets a touch frustrated when some customers don’t even try to learn how to use it.

“I am like, ‘this is how we do it – only get a friend to help you’.”

On the flipside he says if they can not make it in that most of his customers, who frequently book months ahead for an appointment, usually show good form,. “If someone’s going to cancel, they let me know well ahead of time.”

4. Ample international transport fees

Jason Wyatt is a marketplace applications platform that helps retailers across eight states sell goods such as for example bikes, the managing director of Marketplacer, children’s products and homewares.

“As a market we want to sell and do international business from Australia,” says Wyatt.

But he says transferring money internationally can cost up to $25 a pop in trade fees, making it amazingly difficult to compete. Nevertheless he expects the situation will change soon, with Australia’s banking system in a state of disturbance.

5. ‘ the worst tax of The world ‘

Nonetheless the largest bugbear of Wyatt is payroll tax.

“Payroll tax drives me crazy, it is completely counter productive,” says Wyatt, whose business has grown to apply close to 150 staff.

“The more we employ, the more the government charges and it can discourage companies from growing and employing more Australians.

6. Spare time: what’s that?

Who among us determined to enter into small business to get more time, but instead discovered that 9 to 5 no longer applies?

Owner of Melbourne’s Nest Coworking, Jay Chubb, says sacrificing “most weekends and evenings to the gods of company development” can wear a little thin. As can spending those precious hours working on the business, rather than in it.

7. Bureaucracy

Chubb has a specific ax to grind with his local council, who he says maintain they want to support co-working, but really just squander his time through ‘consultation’ that appears to go nowhere.

“And instead of supporting the workshops ecosystem with their fat chequebooks, they keep running their own ‘gala’ events. Plus the license for this, license for that merry-go-round.”

8. Business FOMO: aka the anxiety about missing out

Sometimes the grim realities of running a business – such as fixing a dodgy loo or dealing with internet providers can stop the most passionate entrepreneur in their courses.

“There are so many awesome business ideas and projects that fly about are inaccessible,” says Chubb. “I work at the junction of technology, social change and entrepreneurism, but all too often I’m too busy mending a leaking roof or heating system to join up.”